Complaints
Handling Procedure

BQV has established and implements a procedure for managing complaints and appeals. Anyone wishing to file a complaint or appeal can use document E.18

Complaints and appeals are submitted to BQV headquarters:
Address: 5 Konitsis street, PC 151 25, Marousi, Attica
e-mail: [email protected]
phone: +30210 2205124

After registration, the document is forwarded to the Quality Assurance Manager who together with the responsible Manager will examine and determine if corrective action is required.

If required, the sender can be contacted for clarification.

If the document is found to be valid, then the corrective actions are decided and implemented. At the same time, the sender is informed in writing about the corrective actions.
If the document is found to be incorrect, the sender shall then be informed in writing with full justification for the decision.
It is noted that in case the sender disagrees with the results of the investigation, he has the opportunity to address the Certification Committee of BQV.

BQV is committed to handling all information about complaints and objections promptly and always adhering to all rules of confidentiality and impartiality for the complainant or any third party.

Complaint / Appeal Form ➜